Our focus on product knowledge and quality service adds significant value to your brand. We are here to help you maximize revenue and overall client satisfaction. If you have created a brand with good reputation and built an image of a caring, customer focused business your next step is looking for an outsourced contact center that can deliver customer service excellence. We pride ourselves in doing it better and more cost-effectively than anyone else.
Whatever industry you’re in - luxury brands, ground transportation, multi-channel retailing, tourism and hospitality or health insurance — we offer the full range of inbound services that help you increase sales, retain customers, and create brand loyalty. We convey your brand personality consistently and deliver on your brand promise in every interaction with your customers.
Contact Service is going beyond traditional call center services to interact with your customers via any channel they choose. In every channel, and in every interaction, we communicate your brand personality as enthusiastically as you do.
Your business interacts with customers across several communication channels—including phone, chat, email and social media. We have experience using them all to express your brand personality. We can handle 24/7/365 support for your customers across any channel.
Outsourcing in the retail industry is looked at as a strategic business move to aid in earning higher profits and help in competitiveness. Operating an online retail business certainly isn’t an easy thing to do. To allow our retail partners to focus on what they do best, we provide retail contact center support to help them manage the customer service aspect of business.
Advantages of Outsourcing in retail business
Increased knowledge and expertise, Alternative to staff increases for short term projects, Cost Savings, Share the risk, Outsource the non-strategic and focus attention on the strategic
The world is becoming a much smaller place as global travel and hospitality services continue to grow. In fast-paced industries like travel and hospitality, staying on top of all customer requests is a must. In order to keep travelers loyal, the customer experience must be world-class and focused on the uniqueness of each guest. In addition, today’s customers demand a personalized experience with real-time information and assistance - whether if voice, online, email, text or chat.
We have worked with:
Car service and car rental companies, Hotels, Casinos and Resorts, Airlines and Cruise Line companies, Entertainment providers and events
The Healthcare industry has been experiencing significant shifts in the market, expanded use of consumer, facing technologies to drive “connected health”, introduction of new payment platforms, increased interoperability, adoption of virtualization to manage the ever-expanding volume of health data.
Healthcare services we can help you with:
Customer Service, Healthcare Surveys, Medicare and Medicaid Support, Health Risk Assessments, Claims Support, Provider Referral, Look-up and Support, eCommerce Support, Patient Satisfaction Surveys
For most banks and financial institutions, the question is not whether to outsource their services, but how much and which ones. Our specially trained, expert agents can help boost customer satisfaction and retention. We also offer communications infrastructure technologies to increase efficiency.
Financial and insurance services are important in our everyday lives. Information being communicated between a customer and your institution is sensitive and confidential.