About Us

We are dedicated to enhancing customer productivity by providing superior technical support and coordinating support efforts with other production groups. We focus on our customers by delivering high-value support services and by fostering teamwork and continuous improvement in everything we do.

That is the way we do business: we ensure our teams have everything they need to focus on delivering an outstanding customer experience during each and every interaction. We consistently monitor our operations to guarantee we achieve the best results.

Contact Service provides a consistently high standard of service to your customers and help your business grow 24/7/365. In order to be competitive in today's market and satisfy customer requirements, businesses must provide a 24-hour point of contact. Being professional is an essential part of providing superior customer care. After one phone call or online chat, your customers should feel satisfied that a competent, helpful person assisted them in every way possible. Our responsive associates adapt to the needs of your business and clients.

Our Values

Contact Service's culture is what set us apart from other call center companies. Our business practices are aligned with the following company values:

Mission & Vision

MISSION is to serve our customers offering them state of the art technology run by sales/customer care professionals who will ensure sustainable business development and overall business growth. Contact Service provides the highest quality of customer support services in order to meet the needs and demands of our clients while achieving a profitable and secure return for our investors. Our mission is to improve your customer relationships further every day.

Our vision is to become the market leader in BPO (Business process outsourcing) services in SEE. We will deliver the best in class service, creating the ultimate customer experience and strive to perfect every aspect of our professional relationship with clients.

Business process outsourcing (BPO)

Business process outsourcing (BPO) is the contracting of a specific business task such as customer care or technical support to a third-party service provider. Our business process outsourcing services manage critical front and back office processes, allowing you to focus on your core business. We handle your day-to-day operations while you think about the big picture.

This means you can get improved customer satisfaction and loyalty, together better technology, security and compliance while reducing operating costs and capital expenditures. Our solutions focus on making it easy to do business with your company: reducing customer effort, increasing satisfaction, and taking costs out of your customer service operations.

Whether you are interested to outsource single aspect of the business process or multiple aspects we are here to offer you support with isolated or integrated BPO.

By working with Contact Service, you will benefit from a partner whose business model is concentrated towards delivering outstanding customer experiences, consistently and efficiently and in close cooperation with your organization.

We are also offering Advisory Services. By analyzing your business and customer requirements, we highlight opportunities to improve effectiveness, drive growth and enhance customer experience – optimizing the service you are delivering to your customers.

Solution Components:

Specific profiles for all positions and continuous training investments
Continuous improvement of processes and performance
Best in class tools, including workflows, to support people and processes
Cases handled on a single continuous platform from the front office through the back-office
Dedicated teams of specialists promote the exchange of knowledge and experience to support key verticals
An operational model to optimize the number of necessary resources with the right profiles, all working together to achieve excellence
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