Services That Change Your Business

For the past 8 years, our partnership with Contact Service has been nothing short of transformational for MUV people. Their comprehensive approach to handling nearly every aspect of our operations—from dispatch and customer service to accounting, vendor management, and even marketing—has made them an indispensable part of our team. What truly sets Contact Service apart is their partnership approach, sharing our values and commitment to excellence. With almost our entire operations team based in Serbia, Contact Service has become our extended office location, seamlessly integrated with our US operations. They've not only solved our coverage problems but have also embraced our identity to such an extent that we now act as a single, unified company. This synergy has propelled our growth and success in the ground transportation industry.

Embarking on our journey with Contact Service just a year ago, we've been incredibly impressed with how they've streamlined the onboarding process, making the outsourcing transition seamless and straightforward. Their dedication to understanding our specific needs and the individual approach they've taken to address them has been remarkable. Whether it's dispatch, customer service, or accounting, their team is always available, ensuring that our operations run smoothly around the clock. This new partnership has not only made outsourcing easy but has also shown us the value of having a dedicated, professional team ready to support our ambitions. Reno Tahoe Limousine is grateful for the commitment and excellence that Contact Service brings to our ground transportation services

Over the last two years, our collaboration with Contact Service has significantly elevated AerMist's presence in the e-commerce sector. Their team's ability to cross-train agents for all sales-related services—from pre-sales inquiries to post-sales support—across multiple communication channels has immensely boosted our sales and customer satisfaction. Their exceptional sales and communication skills, combined with the flexibility to extend coverage hours, have provided us with a tangible competitive edge. The team at Contact Service is not just an outsourced provider; they are a critical part of our growth strategy, enabling us to focus on innovation and product development while they expertly handle sales, customer service, and digital marketing. Their contribution to AerMist's success is invaluable, and we look forward to continuing this fruitful partnership.

Our collaboration with the Contact Service team has significantly improved our business! Their ability to respond quickly and accurately to customer inquiries has reduced unanswered calls and sped up issue resolution, enhancing customer experience and satisfaction.
We especially appreciate their flexibility in adapting to our needs, fast response times, and detailed reporting, which gives us better insight into customer communication. Thanks to them, we have optimized our customer support and elevated our service standards. If you’re looking for a reliable partner for professional customer support – Contact Service is the right choice!