What Makes Us the Best Contact Center

Contact Service is your ultimate partner for contact center solutions that drive growth and efficiency.

In a world where customer-centricity and streamlined operations are key, we stand out as the optimal choice for businesses seeking a reliable and dedicated contact center partner.

WHO WE ARE

Understanding the Contact Center Difference

A Business Process Outsourcing (BPO) provider like ours specializes in managing essential customer service functions, allowing businesses to focus on their core objectives. From handling inquiries via phone, email, chat, or social media to building lasting customer relationships, our contact center ensures every interaction is efficient, seamless, and customer-centric.

Outsourcing these tasks to a skilled team allows you to focus on growing your business while we handle the day-to-day complexities of customer engagement.

Your Last Contact Center Partner

Contact Service is more than just a vendor; we're a strategic partner invested in your success. Our commitment lies in creating tailor-made remote teams that align seamlessly with your business requirements. What sets us apart is our deep industry knowledge. This helps us understand your challenges and craft contact center solutions that address your unique needs.

Smart, Cost-Effective Expansion

Achieve scalable growth while staying within your budget. Our contact center experts provide a dependable and cost-effective alternative to building an in-house team. Partnering with us means cutting costs without compromising on service quality, ensuring a solid foundation for sustainable, long-term success.

The Power of Effective Partnership

Teaming up with us brings a host of benefits. It means more than just solving customer issues. It means having more time and resources to focus on your business growth. We're known for boosting productivity – helping you achieve more.

The Path to Steady Growth

Partnering with Contact Service means having a flexible and forward-thinking ally in your corner. Our teams are designed to scale alongside your business, adapting to your evolving needs with tailored strategies. Whether you’re navigating growth, tackling new challenges, or exploring fresh opportunities, we ensure a dynamic and responsive partner always supports you.

THE CONTACT SERVICE EDGE

Tailored Solutions:

Your business is unique, and so are our solutions. Our teams fit right into your set-up, providing the exact contact center experience you need.

Expertise That Matters:

Our industry knowledge helps us solve issues faster and smarter. You get solutions that really work for you.

Team Spirit:

We're not outsiders; we're part of your team. We communicate regularly to make sure we're always on the same page.

Smooth Operations:

We make things easy. Our systems fit right into your processes, so there's no disruption as we enhance your customer interactions.

Smart Technology:

We use the latest contact center technologies to make everything work better. This means seamless conversations and safer data.

Certificates

ISO 9001

ISO 27001

PAX

Genesys Pure Cloud PCI compliant

Youth with disabilities forum certified

We establish our integrated management system (IMS) in the interest of our employees, customers, partners and society, in order to continuously move towards the improvement of business as a whole.

We apply this IMS policy through the cooperation and joint work of employees and the entire management of company in order to:

Achieve a leadership position in the contact center outsourcing services that delivers innovative, quality-driven, customer service solutions, across all industry segments,
Continuously improve the quality of our services and information security to meet clients growing requirements and expectations,
Continuously invest in the development and improvement of technical equipment,
Achieve compliance with regulatory and legislative requirements and the company’s vision to continually improve performance, efficiency and effectiveness,
Create, maintain and improve the correct partnership relations with suppliers and clients,
Increase the satisfaction of all employees and their contribution to the realization of established goals,
Protect information against unautorized access and assure confidentiality, integrity and availability of information for bussiness processes,
Develop, maintain and test bussiness continuity and disaster recovery plans,
Provide information security and quality management training for all employees,
Report and investigate all information security breaches, actual or suspected.

Through the consistent application of the quality and information security management systems, according to ISO 9001 and ISO/IEC 27001, we want to continuously improve the entire business system and ensure the continuity of the quality of our services.

Compliance with the IMS policy is mandatory for all employees and other relevant parties.

In Belgrade,
28.09.2022.

Managing Director
Tijana Šegrt

Ovaj integrisani sistem menadžmenta (IMS) uspostavljamo u interesu naših zaposlenih, klijenata, partnera i društva, kako bismo kontinuirano napredovali ka unapređenju poslovanja u celini.

Ovu IMS politiku primenjujemo kroz saradnju i zajednički rad zaposlenih i celokupnog menadžmenta kompanije kako bismo:

Zauzeli vodeću poziciju u pružanju autsorsing usluga kontakt centara koji isporučuje inovativna i kvalitetna rešenja za korisničku podršku, u svim segmentima industrije,
Kontinuirano unapređivali kvalitet usluga i sigurnost informacija, kako bismo ispunili rastuće zahteve i očekivanja naših klijenata,
Kontinuirano investirali u razvoj i unapređenje tehničke opreme,
Postigli usklađenost sa regulatornim i zakonskim zahtevima i vizijom kompanije koja nalaže da kontinuirano unapređujemo učinak, efikasnost i efektivnost,
Uspostavili, održavali i unapređivali korektne partnerske odnose sa dobavljačima i klijentima,
Povećali zadovoljstvo svih zaposlenih i njihov doprinos u realizaciji postavljenih ciljeva,
Zaštitili informacije od neovlašćenog pristupa i obezbedili poverljivost, integritet i dostupnost informacija za poslovne procese,
Razvili, održavali i testirali kontinuitet poslovanja i planove oporavka nakon neplaniranog prestanka poslovanja (Disaster Recovery Plan),
Obezbedili obuku o bezbednosti informacija i menadžmentu kvaliteta za sve zaposlene,
Prijavili i istražili sva kršenja bezbednosti informacija, stvarna ili sumnjiva

Kroz doslednu primenu sistema za menadžment kvalitetom i bezbednosti informacija, prema ISO 9001 i ISO/IEC 27001, želimo da kontinuirano unapređujemo celokupan poslovni sistem i obezbeđujemo kontinuitet u kvalitetu naših usluga.

Usklađenost sa politikom integrisanog sistema menadžmenta je obavezna za sve zaposlene i druge relevantne strane.

U Beogradu,
28.09.2022.

Direktorka
Tijana Šegrt

Elevate Your Customer Experience Today

Ready to take your customer experience to the next level? Contact Service is your partner in achieving that. With our contact center as a service, your business will thrive. Let’s talk about how our remote teams and advanced contact center systems can work wonders for you. Your journey to exceptional customer engagement starts now.