Catering to the needs of companies “on the road,” our ground transportation services ensure that our clients streamline their processes and never miss potential opportunities and passengers.
Industry knowledge gathered over the years is adding value to non-standardized services like ground transportation, as well as support operations of luxury passenger-carrier companies.
We’re not just another run-off-the-mill call center with mediocre services. We excel with our trade-experienced staff, effective training, cutting-edge technology, and digitized solutions.
Never miss a call again by never having to focus on them. Better yet, reduce customer support costs by 35%.
In a nutshell, we offer: inbound calls, chats, email monitoring, handle and resolve customer issues
Your job is to offer impeccable car service while we take care of the dispatch tasks related to VIP events and airport pickups. Furthermore, we can handle corporate and group travel transportation.
By connecting passengers with personnel through several available channels, we ensure that every party gets the information and the service they are looking for when they require it.
We are your go-to option regarding impeccable service for Ground Transportation companies. Our skilled staff and proprietary systems enable you to focus on business growth while we do the lion’s share of behind-the-scenes processes and other workflows.
Rest assured, Contact Service is the most trusted name in chauffeured and limousine ground transportation. Our solutions help keep their processes organized and at optimal levels. Our teams aim to build relationships with your customers, thanks to our 24-hour availability and expertise.
Simply put, we allow our partners to service their passengers better and scale their operations seamlessly through a wide range of services and solutions. Meanwhile, your clients have a pleasant experience.
We know that working with passengers demands precision, punctuality, reliability, and even style. We can reassure you that we can reflect your expertise in the industry and ensure that your services are impeccable from start to finish.
By outsourcing your contact/communication processes to a skilled team such as ours, you can save time, money, and energy while your staff and customers are satisfied with your (and our) services. There’s no need to hire and train additional teams to handle your partnerships and affiliates. We can take care of every affiliate process, giving you more time on your hands to conduct even more business in the process.
Think of our agents as your company’s own in-house reservationists. Don’t hassle with training and additional costs. Instead, pay a fixed price and take the edge off.
Manage relationships with drivers, assign drivers and vehicles, wake-up calls, follow up (on location, pick up, drop off), event coordination and support
From taking reservations to offering valuable dispatching, our staff will ensure that your processes are organized, helping your drivers and passengers stay connected around the clock and around the globe. Not to mention, your passengers will always be happy and on time.
No matter the time of day or the volume of calls, our trained staff is equipped to handle new inquiries, ensuring you never miss a reservation. Stay available 24/7 and build a stellar reputation without worrying about your customers or their clients.
Our luxury ground transportation expertise entails more than just handling calls and keeping passengers and drivers connected. We also excel in sales and business development, ensuring that you will never miss a prospective partner, a potential lead, or a new blossoming partnership.
As we handle your calls, we’re also constantly exploring growth opportunities and potential partnerships to help you expand your operations and broaden your reach. We’re not just here to answer calls; we’re here to help you scale and build a true industry empire. Ready to join us on a journey that will elevate your customer experience and accelerate your growth?
We’re more than just a call center—we’re your partner in scaling and building an empire within the industry! Ready to join us on a journey that will transform your customer experience and drive your growth? Let’s shift gears and unlock your business’s full potential. Say goodbye to missed calls and missed opportunities.
