What Makes Us the Best Contact Center

Contact Service is your ultimate partner for contact center solutions that drive growth and efficiency.

In a world where customer-centricity and streamlined operations are key, we stand out as the optimal choice for businesses seeking a reliable and dedicated contact center partner.

WHO WE ARE

Understanding the Contact Center Difference

A Business Process Outsourcing (BPO) provider like ours specializes in managing essential customer service functions, allowing businesses to focus on their core objectives. From handling inquiries via phone, email, chat, or social media to building lasting customer relationships, our contact center ensures every interaction is efficient, seamless, and customer-centric.

Outsourcing these tasks to a skilled team allows you to focus on growing your business while we handle the day-to-day complexities of customer engagement.

Your Last Contact Center Partner

Contact Service is more than just a vendor; we're a strategic partner invested in your success. Our commitment lies in creating tailor-made remote teams that align seamlessly with your business requirements. What sets us apart is our deep industry knowledge. This helps us understand your challenges and craft contact center solutions that address your unique needs.

Smart, Cost-Effective Expansion

Achieve scalable growth while staying within your budget. Our contact center experts provide a dependable and cost-effective alternative to building an in-house team. Partnering with us means cutting costs without compromising on service quality, ensuring a solid foundation for sustainable, long-term success.

The Power of Effective Partnership

Teaming up with us brings a host of benefits. It means more than just solving customer issues. It means having more time and resources to focus on your business growth. We're known for boosting productivity – helping you achieve more.

The Path to Steady Growth

Partnering with Contact Service means having a flexible and forward-thinking ally in your corner. Our teams are designed to scale alongside your business, adapting to your evolving needs with tailored strategies. Whether you’re navigating growth, tackling new challenges, or exploring fresh opportunities, we ensure a dynamic and responsive partner always supports you.

THE CONTACT SERVICE EDGE

Tailored Solutions:

Your business is unique, and so are our solutions. Our teams fit right into your set-up, providing the exact contact center experience you need.

Expertise That Matters:

Our industry knowledge helps us solve issues faster and smarter. You get solutions that really work for you.

Team Spirit:

We're not outsiders; we're part of your team. We communicate regularly to make sure we're always on the same page.

Smooth Operations:

We make things easy. Our systems fit right into your processes, so there's no disruption as we enhance your customer interactions.

Smart Technology:

We use the latest contact center technologies to make everything work better. This means seamless conversations and safer data.

Certificates

ISO 9001

ISO 27001

PAX

Genesys Pure Cloud PCI compliant

Youth with disabilities forum certified

We establish our integrated management system (IMS) in the interest of our employees, customers, partners, society and all relevant interested parties, to continuously move towards the improvement of business as a whole and information security for our business activities in the context of the modern cyber security area.

We apply this IMS policy through the cooperation and joint work of employees and the entire management of the company to:

Achieve a leadership position in the contact center outsourcing services that deliver innovative, quality-driven customer service solutions, across all industry segments,
Continuously improve the quality of our services and information security to meet clients’ growing requirements and expectations,
Continuously invest in the development and improvement of technical equipment, which is the basis for our business activities,
Achieve compliance with regulatory and legislative requirements and the company’s vision to continually improve performance, efficiency and effectiveness,
Create, maintain and improve the correct partnership relations with suppliers, clients and other interested parties,
Increase the satisfaction of all employees and their contribution to the realization of established goals,
Protect information against unauthorized access and assure confidentiality, integrity and availability of information for business processes,
Develop, maintain and test business continuity and disaster recovery plans,
Provide information security and quality management training for all employees,
Report and investigate all information security events.

Through the consistent application of the quality and information security management systems, according to ISO 9001 and ISO/IEC 27001, we want to continuously improve the entire business system and ensure the continuity of the quality of our services, respecting information security.

Compliance with the IMS policy is mandatory for all employees and other relevant parties.

In Belgrade,
01.06.2026.

Director
Tijana Šegrt

Usvajamo naš integrisani sistem upravljanja (ISU) u interesu naših zaposlenih, klijenata, partnera, društva i svih relevantnih zainteresovanih strana, kako bismo kontinuirano težili ka unapređenju poslovanja u celini i informacione bezbednosti u okviru savremenog sajber bezbednosnog okruženja.

Primenjujemo ovu IMS politiku kroz saradnju i zajednički rad zaposlenih i celokupnog menadžmenta kompanije radi:

Postizanja vodeće pozicije u uslugama outsourcinga kontakt centara kroz inovativna, kvalitetom vođena rešenja za korisničku podršku u svim industrijskim segmentima,

Kontinuiranog unapređenja kvaliteta naših usluga i informacione bezbednosti kako bismo ispunili rastuće zahteve i očekivanja klijenata,

Kontinuiranih ulaganja u razvoj i unapređenje tehničke opreme kao osnove naših poslovnih aktivnosti,

Iskorišćenja prednosti digitalne transformacije u svim poslovnim procesima,

Postizanja usklađenosti sa regulatornim i zakonskim zahtevima i vizijom kompanije za kontinuirano poboljšanje performansi, efikasnosti i efektivnosti,

Kreiranja, održavanja i unapređenja pravih partnerskih odnosa sa dobavljačima, klijentima i drugim zainteresovanim stranama,

Povećanja zadovoljstva svih zaposlenih i njihovog doprinosa ostvarenju postavljenih ciljeva,

Zaštite informacija od neovlašćenog pristupa i obezbeđenja poverljivosti, integriteta i dostupnosti informacija za poslovne procese,

Razvoja, održavanja i testiranja planova kontinuiteta poslovanja i oporavka od katastrofa,

Obezbeđenja obuka o informacionoj bezbednosti i upravljanju kvalitetom za sve zaposlene,

Prijavljivanja i istraživanja svih bezbednosnih incidenata.

Kroz doslednu primenu sistema upravljanja kvalitetom i informacionom bezbednošću, u skladu sa ISO 9001 i ISO/IEC 27001, težimo kontinuiranom unapređenju celokupnog poslovnog sistema i obezbeđenju kontinuiteta kvaliteta naših usluga, uz poštovanje principa informacione bezbednosti.

Pridržavanje IMS politike je obavezno za sve zaposlene i druge relevantne strane.

U Beogradu,
01.06.2026.

Direktor
Tijana Šegrt

Elevate Your Customer Experience Today

Ready to take your customer experience to the next level? Contact Service is your partner in achieving that. With our contact center as a service, your business will thrive. Let’s talk about how our remote teams and advanced contact center systems can work wonders for you. Your journey to exceptional customer engagement starts now.