Careers

Contact Service is a global contact center outsourcing company that delivers innovative, quality-driven, customer service solutions, across all industry segments. We provide multichannel approach – voice, chat, email, and social media.

We are considered as an exciting, fun, friendly and fast paced place to work. Our people are the most important aspect of our business. Every employee plays a role in our success. As a result, we promote a positive, encouraging, and lively work environment which translates into a better experience for not only our employees, but also our clients and their customers.

Now our team is looking for someone passionate about the hospitality and hotel industry speaking both Albanian and English. You would be a great fit if you enjoy communicating with clients and making their dreams come true by booking rooms and making reservations. If this sounds like you, consider applying for our open position of:

Reservations agent – Albanian and English language

Responsibilities:

• Communication in Albanian and English language with customers
• Making reservations for 5-star hotels in Serbia and in Montenegro
• Effectively responding to customer requests by phone, email and/or chat
• Placing outbound calls to follow up with existing customers
• Providing product and service information
• Entering reservations and data in company’s software
• Other duties as assigned

Qualifications:

• Excellent knowledge of English and Albanian languages
• Effective interpersonal and communication skills with customers
• Sales and customer service orientation
• Effective problem-solving and decision-making skills
• Enthusiastic, self-motivated and able to work with minimal supervision
• PC literacy

Other benefits:

• Dedicated training
• Fun team-building activities, parties and humanitarian activities
• Full-time employment
• Stimulating compensation
• Possibility of long-term employment after the project ends

*Please note only resumes submitted in English and with relevant experience will be taken into consideration.

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If you love black cars, you’ll be amazed by our fleet! 

Join our team and help clients book their ideal transfers and make sure they arrive to their chosen destination safely while working with an amazing team at the same time.  

What WE will do: 

• Guide you every step of the way, helping you sharpen your skills and gain confidence in your role. 

• We’ll help you find the perfect role within the industry—whether it’s customer support, dispatch, sales, marketing, or leadership. Whatever your niche is, we’re committed to supporting your development and growth. 

• We’ll supply all the necessary tools and technology to ensure you can work efficiently and comfortably. 

• Work from the comfort of your home while staying connected with the team through engaging team-building activities and special events that help you bond, celebrate, and enjoy being part of our community. 

• Enjoy 20 days of paid annual leave to relax, recharge, and maintain a healthy work-life balance. 

What YOU will do: 

• Dispatch fleet (Luxury sedan, SUV, Coach…) and assign rides to drivers in our collaborative, high-performing team 

• Coordinate events with internal departments to ensure vehicle availability and meet operational needs 

• Monitor and update trip status before and during rides, maintaining continuous communication with drivers to guarantee safe and timely arrivals  

• Communicate pickup details clearly to both drivers and passengers 

• Create reservations for new trips using company software via various communication channels such as phone, email and chat 

• Modify existing reservations based on client requests and promptly inform all involved parties  

• Communicate with affiliates worldwide to verify details such as availability, remote bookings and fares 

• Use mapping software for the most precise distance estimation 

• Shifts may vary depending on company needs 

• Other duties as assigned  

Send us your resume if you are: 

• Experienced within the ground transportation industry, black car service (minimum 1 year)

• A person with high level of customer service skills

• Attentive to details and like complex situations where your skills can truly shine 

• Proficient in English (US English preferred) 

• Proficient in German (B1 level or higher) 

• Efficient in problem-solving and decision-making 

• Able to think outside of the box and find creative and quick solutions 

• Able to prioritize multiple tasks, convey a sense of urgency and remain detail-oriented in a fast-paced environment 

• Open to occasional travel for training and development 

If you are looking for a challenge and love helping people, we can’t wait to see your resume!* 

*Please note only resumes submitted in English and with relevant experience will be taken into consideration. 

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Lokacija: Beograd

Contact Service d.o.o. je vodeća outsourcing kompanija koja pruža inovativna i kvalitetna rešenja, u potpunosti orijentisana ka korisniku. Mi nismo samo još jedan “call” centar – mi smo “contact” centar koji omogućava besprekornu komunikaciju kroz više kominikacionih kanala: Telefon, E-mail,Web Chat, Viber, SMS i društvene mreže.

Pružamo Vam mogućnost rada u mladom i perspektivnom kolektivu, punom pozitivne atmosfere i dobrih međuljudskih odnosa, koji neguje timski rad. Mogućnost napredovanja i usavršavanja su nešto što se samo po sebi kod nas podrazumeva.

Tražimo posvećene profesionalce za naš tim na poziciji: Agent u kontakt centru (srpski jezik)

Šta nudimo:

• Ugovor i prijava na pun iznos od prvog radnog dana
• Redovnu fiksnu zaradu
• Priliku za profesionalno usavršavanje kroz obuke i treninge
• Rad u dinamičnom i podržavajućem okruženju
• Mogućnost razvoja karijere i napredovanja unutar kompanije
• Redovna druženja i tim bildinzi

Profil kandidata:

• Odlične komunikacione sposobnosti i veštine prodaje
• Ljubaznost, strpljivost, i usmerenost na rezultate
• Poželjno prethodno iskustvo u bankarstvu, osiguranju i finansijama
• Minimum srednja stručna sprema
• Odlično poznavanje srpskog jezika, gramatičkih i pravopisnih pravila
• Osnovna računarska pismenost (MS Office, Internet)
• Poželjno poznavanje engleskog jezika
• Visoka motivacija i proaktivnost
• Sposobnost prilagođavanja različitim ljudima i zahtevima posla

Opis posla i zaduženja:

• Promocija i prodaja usluga
• Telefonska komunikacija sa klijentima (dolazni i odlazni pozivi)
• Informisanje klijenata
• Pružanje pomoći i podrške klijentima

Ako želite da budete deo našeg uspešnog tima i doprinesete povećanju produktivnosti naših klijenata, prijavite se sada!

Contact Service d.o.o. Vaš partner za izvanrednu korisničku podršku.

*Molimo vas da imate u vidu da ćemo kontaktirati samo kandidate koji uđu u uži krug.

PRIJAVA

Location: Belgrade

Contact Service is a global contact center outsourcing company that delivers innovative, quality-driven, customer service solutions, across all industry segments. We provide multichannel approach – voice, chat, email and social media.

You will help us to transform our philosophy into our products and services. We hope you join our team and help us to change our industry for the better. We do not waste our time on the frequent internal meetings, presentations, conference calls. Our concept is plan – evaluate – execute – report.

Due to the rapid expansion of our service we are looking for new team members. On behalf of our client from the ground transportation/limousine industry in the US, we are looking for an experienced professional to fill in the following position: Dispatch and Customer Service Representative, Luxury limo service.

PRIMARY ROLE RESPONSIBILITIES:

• Dispatching fleet (Luxury sedan, SUV, Van, Bus…) in a dynamic and fast paced environment
• Coordinate with planning on vehicle availability and needs
• Assigning rides to Drivers
• Updating current trip status in its duration
• Communicating with drivers and passengers regarding pickup information
• Booking travel reservations over the phone/email requests via company software
• Using mapping software
• Answering incoming reservation calls
• Making new reservations as well as making changes to existing reservations
• Calling affiliates nationwide to verify remote bookings and fares
• Follow company protocols for all Dispatch functions

REQUIREMENTS:

• Strong communicator – both on phone and in writing
• Dispatch background
• Excellent command of the English language
• Computer skills a must including: Internet programs, especially online Google products, MS Office
• Ability to learn proprietary industry software — for booking and dispatching
• Ability to prioritize daily responsibilities and demonstrate good time management
• Good organization and prioritization skills, paying strong attention to detail
• Works well in a fast-paced environment
• Calm under pressure
• Creative problem solving
• Logical Thinker
• Great attention to detail
• Ability to work in shifts and weekends

WHY WORK WITH CONTACT SERVICE:

Contact Service is an exciting, fun, friendly and fast paced place to work. Our people are the most important aspect of our business. Every employee plays a role in our success. As a result, we promote a positive, encouraging and lively work environment which translates into a better experience for not only our employees, but also our clients and their customers.

OTHER BENEFITS:

• Excellent working environment
• Dedicated training and knowledge improvement
• Full-time employment
• Stimulating compensation

Please note:
We will only consider applications submitted in English.

APPLY