We establish our integrated management system (IMS) in the interest of our employees, customers, partners and society, in order to continuously move towards the improvement of business as a whole.

We apply this IMS policy through the cooperation and joint work of employees and the entire management of company in order to:

• Achieve a leadership position in the contact center outsourcing services that delivers innovative, quality-driven, customer service solutions, across all industry segments,
• Continuously improve the quality of our services and information security to meet clients growing requirements and expectations,
• Continuously invest in the development and improvement of technical equipment,
• Achieve compliance with regulatory and legislative requirements and the company's vision to continually improve performance, efficiency and effectiveness,
• Create, maintain and improve the correct partnership relations with suppliers and clients,
• Increase the satisfaction of all employees and their contribution to the realization of established goals,
• Protect information against unautorized access and assure confidentiality, integrity and availability of information for bussiness processes,
• Develop, maintain and test bussiness continuity and disaster recovery plans,
• Provide information security and quality management training for all employees,
• Report and investigate all information security breaches, actual or suspected.

Ovaj integrisani sistem menadžmenta (IMS) uspostavljamo u interesu naših zaposlenih, klijenata, partnera i društva, kako bismo kontinuirano napredovali ka unapređenju poslovanja u celini.

Ovu IMS politiku primenjujemo kroz saradnju i zajednički rad zaposlenih i celokupnog menadžmenta kompanije kako bismo:

• Zauzeli vodeću poziciju u pružanju autsorsing usluga kontakt centara koji isporučuje inovativna i kvalitetna rešenja za korisničku podršku, u svim segmentima industrije,
• Kontinuirano unapređivali kvalitet usluga i sigurnost informacija, kako bismo ispunili rastuće zahteve i očekivanja naših klijenata,
• Kontinuirano investirali u razvoj i unapređenje tehničke opreme,
• Postigli usklađenost sa regulatornim i zakonskim zahtevima i vizijom kompanije koja nalaže da kontinuirano unapređujemo učinak, efikasnost i efektivnost,
• Uspostavili, održavali i unapređivali korektne partnerske odnose sa dobavljačima i klijentima,
• Povećali zadovoljstvo svih zaposlenih i njihov doprinos u realizaciji postavljenih ciljeva,
• Zaštitili informacije od neovlašćenog pristupa i obezbedili poverljivost, integritet i dostupnost informacija za poslovne procese,
• Razvili, održavali i testirali kontinuitet poslovanja i planove oporavka nakon neplaniranog prestanka poslovanja (Disaster Recovery Plan),
• Obezbedili obuku o bezbednosti informacija i menadžmentu kvaliteta za sve zaposlene,
• Prijavili i istražili sva kršenja bezbednosti informacija, stvarna ili sumnjiva.