What is BPO?

A few days ago, someone posted a question on Quora: What kind of work do people have in the BPO industry?

We will try to explain what is BPO in the simplest way.

Ordering products and services online or via phone

BPO stands for business process outsourcing which means that one company is outsourcing part of their operations to someone else. BPO companies are usually specialized in one area, for example, customer service, internet marketing, IT or similar.

BPO companies are structured like all others: CEO, management, marketing department, HR, sales etc.

Some of the typical jobs in this industry: customer service specialist, programmer, web designer or any other type of job that a company would need but does not have it within the organization.

For example, if you are manufacturing something and need client service support or someone to sell your products online, you can hire a company specialized in customer service and online sales.

Business process outsourcing (BPO) is the contracting of a specific business task such as customer care or technical support to a third-party service provider. Contact Service business process outsourcing services manage critical front and back office processes, allowing our clients to focus on their core business. We handle your day-to-day operations while you think about the big picture.

Benefits of Business Process Outsourcing:

  • Drastically reduce operational costs and infrastructural cost
  • Achieve higher service quality
  • Increase customer satisfaction
  • Multilingual contact center services
  • Maximize revenue and productivity by quickly resolving customer queries
  • Access to expanded talent pool
  • An improved focus on competencies

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